Shipping policy

Shipping Policy for Glowina Store

Effective Date: 9.6.2025

Welcome to Glowina! We are committed to providing a smooth and transparent shipping experience for our customers across the European Union. Below, you'll find all the details about our shipping policies:

1. Shipping Destinations

We ship to all countries within the European Union. Unfortunately, we currently do not offer international shipping outside of the EU.

2. Processing Time

  • Orders are typically processed within 1-3 business days (excluding weekends and holidays) after payment has been confirmed.
  • You will receive an email notification with a tracking number once your order has been shipped.

3. Shipping Methods and Delivery Times

  • We use trusted carriers to ensure your package arrives safely and on time.
  • Estimated delivery times:
    • Standard Shipping: 7-14 business days.
    • Express Shipping (where available): 3-7 business days.

Note: Delivery times may vary depending on your location and external factors such as holidays or delays with carriers.

4. Shipping Costs

  • Standard Shipping: Free

Shipping costs will be calculated and displayed at checkout.

5. Customs and Duties

As we operate within the EU, no customs duties or additional taxes apply for shipments within EU countries.

6. Order Tracking

Once your order has shipped, you will receive a tracking link to monitor the delivery status. If you encounter any issues, please contact us

7. Delays and Missing Packages

While we strive to meet all delivery timelines, delays can occur due to unforeseen circumstances such as weather or carrier issues. If your package is delayed or missing, please contact us at glowina0@gmail.com. with your order number.

8. Incorrect Shipping Information

It is the responsibility of the customer to provide accurate shipping information at checkout. If a package is returned due to incorrect or incomplete information, we will contact you to arrange reshipping at your expense.

9. Returns and Refunds

Please refer to our Return Policy for details on returning items and eligibility for refunds.

Contact Us

If you have any questions or concerns regarding shipping, feel free to reach out to us at:

Thank you for shopping with Glowina. We appreciate your trust in us!